Customer Service Information

Contact Information:  
All inquires can be directed to customer service:
Address: Accent Building Products
46 Gettysburg Street
P.O. Box 310
Arendtsville, Pa 17303
Click HERE for our Customer Comment Card
     
Phone: 800-237-7470
717-677-7308
 
     
Fax: 717-677-7960  
     
Email: info@accentbuildingproducts.com  
     
Hours: Monday - Friday: 8am - 5pm EST  
 
Shipping Information:

 

All products must be shipped within the 48 continental United States.


Products are shipped via UPS, FedEx, or common carrier.

State sales tax applied if order is delivered to Pennsylvania, Maryland, New Jersey, or West Virginia.


Acrylic Block Products Address Plaques Aluminum Railing Cabinets
Columns Cupolas Door Surrounds Fypon
Gable Vents Mantels & Shelves Shutters Skylights
Vinyl Fencing Vinyl Railing Window Headers Window Wells
 
Please note, these are approximate lead times. Accent Building Products cannot be held responsible for the cost of scheduling contractors/ installers prematurely.  To avoid unnecessary costs always ensure that your shipment has arrived in full and that all merchandise is in satisfactory condition prior to scheduling contractors / installers.
* All oversized items (anything with a dimension over 96") and All cabinet orders are delivered by a common carrier.  The carrier will call to set-up a delivery appointment for your curbside delivery.  You must be present for delivery and be able to remove your items from the back of the truck and move them into your home.  You can request a lift gate delivery in advance for an additional fee. ALWAYS INSPECT YOUR SHIPMENT PROMPTLY AND REPORT ANY DAMAGED OR MISSING ITEMS TO US WITHIN 2 BUSINESS DAYS! We can not do anything to fix problems past 2 business days, no exceptions.

 
APO / FPO Addresses:
Unfortunately, Accent Building Products is unable to deliver products to APO/FPO addresses since they are unable to accept drop shipments (i.e. delivery from UPS, FedEx, and common carriers)
 
Return Policies:
You may return most items purchased from Accent Building Products for partial refund within 30 days from the purchase date.  The following terms will apply:
  • All returns are subject to a 20% restocking fee.
  • All custom and/or made-to-order items are non-returnable.
  • All returns must have an RGA number. Contact customer service to obtain. 800-237-7470 (8am - 5pm EST).
  • Returned item(s) must be in resellable condition in the original carton.
  • Returned item(s) must be received within 14 days from authorized return date.
  • All returns must be shipped, freight prepaid.

Custom / Made-To-Order Items Are Non-Returnable:
This includes, but is not limited to the following:
All kitchen and bath cabinetry, all mantels and shelves, all personalized address plaques, custom vinyl shutters, all Winworks composite shutters, custom Fypon millwork, custom skylights, custom cupolas, and custom configured glass or acrylic block windows and/or panels.

20% Restocking fee on returned items is non-negotiable.
Accent Building Products encourages you to review all orders carefully.  Since many of our items are made-to-order based on your specifications we cannot change, modify or cancel you order once in production.  We cannot accept returns for made-to-order / custom items, as stated above.
 
Damages:

We make every effort possible to ensure that you receive your order without damage, however on occasion there are conditions beyond our control that will cause damage during the shipment process.  If the item(s) that you purchased become damaged during shipment please document with the freight company upon delivery and notify us immediately by calling 800-237-7470.

For all common carrier deliveries you must be present to sign for your shipment. ALWAYS INSPECT YOUR SHIPMENT PROMPTLY AND REPORT ANY DAMAGED OR MISSING ITEMS TO US WITHIN 2 BUSINESS DAYS! We can not do anything to fix problems that are not reported within 2 business days, no exceptions.

 
Pricing:
Merchandise prices and specifications are subject to change without notice.  Typographic, photogrpahic and/or descriptive errors are subject to correction.  Some prices include shipping, please see shipping information above for more information.
 
Sales Tax:
Sales tax will only be applied if you reside within Pennsylvania (6%), Maryland (6%), New Jersey (7%) or West Virginia (6%).  Sales tax will be calculated during the checkout process.
 
Privacy Policy:

The information you provide as you place an order or request a catalog is NEVER sold or given to other parties. We may contact you in regards to issues with your order, or to do a follow-up call to make sure you have received your order. As you browse Accent Building Products, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Accent Building Products. The techniques our partners employ DO NOT collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partnersí targeted advertising.
 
Payment Options:
We accept Visa and Mastercard, American Express and Discover. Please be aware that on occassions your credit card may decline not because your funds are unavailable but because your issuing bank has set daily limitations on iunternet transactions. This is done for your protection. If this occurs it may be necessary for you to call the bank or credit card company to authorize a transaction, or we can process your payment over several days. You may also mail a check with your order. Simply print out the order and mail along with your check to the address above. We will not be able to process your order until we receive your check and your check clears the bank. To expedite this process, we suggest using a bank cashier's check.
 
Request a Catalog:

Please use the links below to request more information for the following product lines.


Cabinet Catalog (Free) - click here


Vinyl Shutter Color Samples (Free) - click here


Vinyl Railing & Fencing Catalogs (Free) - click here


Fypon Millwork Catalog ($5.00) - click here

 
About Us:

Accent Building Products is a leading direct distributor of home building products.  We ship anywhere within the 48 continental United States.  Accent Building Products is a subsidiary of APM Inc., a building material supply company founded in 1963 and located in Adams County, Pennsylvania.  Our internet endeavors began in 1998 when the vision of selling building products online began.  Until 2007 we operated under the business name of APM Direct, now we are doing business as Accent Building Products.  Since our inception we have introduced our own catalog and expanded our offerings to include such items as cabinets, exterior shutters, fireplace mantels, millwork, skylights, vinyl railing systems, weathervanes, address plaques and more.  Our goal is to offer the highest quality building products at great prices and save you time and energy by delivering directly to your front door.

With the goal of being a customer-friendly and service-conscious company we are pleased to mention that we are members of the Gettysburg-Adams County Area Chamber of Commerce.

 
Accent Building Products Logo

Accent Building Products,
46 Gettysburg Street, P.O. Box 310 Arendtsville, Pa 17303,
Phone: 1-800-237-7470


Copyright @ 1998 - 2014: Accent Building Products - All rights reserved.