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| All inquires can be
directed to customer service: |
| Address: |
Accent Building Products
46 Gettysburg Street
P.O. Box 310
Arendtsville, Pa 17303 |
Click HERE for our Customer Comment Card |
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| Phone #: |
800-237-7470 |
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| Phone Hours: |
Monday - Friday:
9am - 4pm EST |
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| Fax: |
717-677-8308 |
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| Email: |
info@accentbuildingproducts.com |
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| Unfortunately,
Accent Building Products is unable to deliver products to APO/FPO
addresses since they are unable to accept drop shipments (i.e. delivery
from UPS, FedEx, and common carriers) |
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| You may return most
items purchased from Accent Building Products for partial refund
within 30 days from the purchase date. The following terms
will apply: |
- All returns are subject to a 20%
restocking fee.
- All custom and/or made-to-order items
are non-returnable.
- All returns must have an RGA
number. Contact customer
service to obtain. 800-237-7470 (8am - 5pm EST).
- Returned item(s) must be in resellable condition
in the original carton.
- Returned item(s) must be received within
14 days from authorized return date.
- All returns must be shipped, freight prepaid.
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| Custom
/ Made-To-Order Items Are Non-Returnable:
This includes, but is not limited to the following:
All kitchen and bath cabinetry, all mantels and shelves, all personalized
address plaques, custom vinyl shutters, all Winworks composite shutters, custom Fypon millwork,
custom skylights, custom cupolas, and custom configured glass
or acrylic block windows and/or panels. |
| 20% Restocking
fee on returned items is non-negotiable. |
| Accent Building Products
encourages you to review all orders carefully. Since
many of our items are made-to-order based on your specifications
we cannot change, modify or cancel you order once in production.
We cannot accept returns for made-to-order / custom items,
as stated above. |
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We make every effort
possible to ensure that you receive your order without damage, however
on occasion there are conditions beyond our control that will cause
damage during the shipment process. If the item(s) that you
purchased become damaged during shipment please document with the
freight company upon delivery and notify us immediately by calling
800-237-7470.
For all common carrier deliveries you must be present to sign for your shipment. ALWAYS INSPECT YOUR SHIPMENT PROMPTLY AND REPORT ANY DAMAGED OR MISSING ITEMS TO US WITHIN 2 BUSINESS DAYS! We can not do anything to fix problems that are not reported within 2 business days, no exceptions. |
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| Merchandise prices
and specifications are subject to change without notice. Typographic,
photogrpahic and/or descriptive errors are subject to correction.
Some prices include shipping, please see shipping information above
for more information. |
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During checkout sales tax will be applied to all orders being shipped to Pennsylvania (6%), Maryland (6%),
New Jersey (7%), West Virginia (6%), or Virginia* (6% or 5.3% depending upon your county). A popup will notify you that tax is being applied
*For Virginia residents, please select either VA 5.3% or VA 6% (which ever applies to your county) when entering your address during checkout. If you choose incorrectly order processing may be delayed while we collect or refund the additional tax amount. |
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The information you provide as you place an order or request a catalog is NEVER sold or given to other parties. We may contact you in regards to issues with your order, or to do a follow-up call to make sure you have received your order. As you browse Accent Building Products, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Accent Building Products. The techniques our partners employ DO NOT collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising. |
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| We accept Visa and
Mastercard, American Express and Discover. Please be aware that on occassions your credit card may decline
not because your funds are unavailable but because your issuing
bank has set daily limitations on iunternet transactions. This
is done for your protection. If this occurs it may be necessary
for you to call the bank or credit card company to authorize a
transaction, or we can process your payment over several days.
You may also mail a check with your order. Simply print out
the order and mail along with your check to the address above.
We will not be able to process your order until we receive your
check and your check clears the bank. To expedite this process,
we suggest using a bank cashier's check. |
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| Accent Building
Products is a leading direct distributor of home building products.
We ship anywhere within the 48 continental United States.
Accent Building Products is a subsidiary of APM Inc., a building
material supply company founded in 1963 and located in Adams County,
Pennsylvania. Our internet endeavors began in 1998 when
the vision of selling building products online began. Until
2007 we operated under the business name of APM Direct, now we
are doing business as Accent Building Products. Since our
inception we have introduced our own catalog and expanded our
offerings to include such items as cabinets, exterior shutters,
fireplace mantels, millwork, skylights, vinyl railing systems,
weathervanes, address plaques and more. Our goal is to offer
the highest quality building products at great prices and save
you time and energy by delivering directly to your front door.
With the goal of being a customer-friendly
and service-conscious company we are pleased to mention that we
are members of the Gettysburg-Adams
County Area Chamber of Commerce. |
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